Privacy Policy

Last updated: January 7, 2026

Surprise Kitchen and Bathroom Remodeling Pros ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, disclose, and protect your information when you visit our website (the "Site") or submit information to schedule a free in-home consultation or request an estimate.

1. Information We Collect

We collect information that you voluntarily provide to us when you fill out contact or quote request forms, call our office, or otherwise communicate with us:

• Contact Information: First and last name, email address, phone number, and physical property address in Surprise, AZ or surrounding areas.
• Project Details: Remodeling interests (kitchen, bathroom, walk-in tub, vanity, countertops, flooring, etc.), estimated budget range, timeline, and any specific notes or design preferences.
• Communication Records: Records and copies of your correspondence (including email messages, phone call notes, and SMS text message threads) when you interact with our team.
• Automatically Collected Data: When you navigate our Site, we may automatically collect internet connection details, IP addresses, browser types, operating systems, referring URLs, and device identifiers through cookies and tracking technologies.

2. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including:

• Scheduling, confirming, and conducting free on-site remodeling consultations and estimates.
• Communicating with you regarding project scopes, contractor scheduling, material choices, and estimates.
• Providing customer support and answering questions about our remodeling services.
• Fulfilling legal obligations, verifying contractor licensing records, and protecting against fraudulent activity.
• Improving our website performance, layout, and user experience.

3. SMS Messaging & Opt-In Details

When you submit an inquiry form on our Site and check the SMS consent box, or verbally request text updates, you consent to receive recurring informational and transactional SMS/MMS messages from Surprise Kitchen and Bathroom Remodeling Pros.

• Use Cases: Appointment confirmations, reminder alerts for in-home consultations, arrival notifications from our project managers, estimate follow-ups, and customer service inquiries.
• Opt-In Consent: Mobile phone numbers collected for SMS consent are obtained strictly through voluntary affirmative submission (such as checking an opt-in box on our web forms) or explicit verbal/written consent. Opt-in is never a condition of purchase.
• Opt-Out: You can cancel SMS communications at any time. Simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message. Upon sending STOP, we will send a confirmation message and you will no longer receive SMS messages from us.
• Assistance: For help or customer support regarding text messages, reply HELP to any message or call us at (623) 294-8138.
• Message & Data Rates: Standard message and data rates may apply from your wireless carrier. Message frequency varies depending on your appointment and project status.

Message Frequency: Message frequency varies. For example, you may receive up to 1–2 SMS messages per week around a scheduled consultation, with additional messages on the day of an in-home estimate or project milestone. No more than 5 SMS/MMS messages per month are sent to any single number under normal scheduling activity. You can opt out at any time by texting STOP to any message.

4. Cookies & Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to analyze traffic, enhance navigation, and gather demographic information about our user base as a whole:

• Essential Cookies: Necessary for basic website functions, page navigation, and secure form submissions.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous statistical data (e.g., pages viewed, time on site).
• Managing Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when a cookie is placed. Note that disabling cookies may affect some features of the Site.

5. Data Security Practices

We implement industry-standard technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL/TLS) encryption across all web traffic and intake forms.
• Restricted, role-based access controls limiting data access only to authorized personnel who need the information to perform project estimation or customer service duties.
• Regular security reviews and secure third-party hosting infrastructure.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Privacy Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access & Portability: You have the right to request a copy of the personal information we maintain about you.
• Correction: You have the right to request that we update, correct, or complete any inaccurate personal details.
• Deletion: You may request that we delete your personal information, subject to legal recordkeeping obligations.
• Opt-Out of Marketing: You can unsubscribe from marketing emails via the unsubscribe link, or opt out of SMS messages at any time by texting STOP.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in compliance with applicable law.

7. Third-Party Links

Our website may contain links to external websites, such as mapping services, social media networks, or local municipal permit resources. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

8. Children's Privacy

Our Site and services are intended solely for homeowners and adults aged 18 and older. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us immediately.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: